TERMS OF SERVICE

Please note: Order processing times may take 48-72 hours and this is not included in delivery times.

DOMESTIC SHIPPING

An Post Delivery - Standard Tracking Service: As all orders are packed individually and to a high standard they are processed within 2 - 3 working days. The items will be shipped and then received by you within 3 - 5 business days within Ireland. You will be notified by email once your items have been dispatched. In most cases orders within Ireland will be received within 1-3 business days of shipping.

Please note: to guarantee delivery, we recommend your parcel to be sent to an address where there will be someone to receive it between 9am-5pm as a signature will be required upon delivery. We will endeavour to get your order to you as soon as possible.

INTERNATIONAL SHIPPING

We offer UK shipping. Please see the order cart for further details on pricing.

An Post – orders within UK and will be received within an estimated 7-14 business days of shipping. Customers are issued with a tracking number for their package and they may track it until it is delivered.  We cannot accept responsibility for delays in delivery due to unforeseen circumstances eg; strikes, weather, flight delays etc.

Delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only. We will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those Products. At the time of delivery you will be required to validly sign-off on the delivery of the Products, after which time the Products become your sole responsibility.

We can not accept responsibility for delays in delivery due to customs activities in respective countries, neither we nor the delivery company have control of this. Please note each country has different customs clearance levels. Although most countries accept all imports some items may be refused entry to a specific country.

Every effort will be made to have your products delivered on the date you have requested but specific delivery times or dates cannot be guaranteed and may take longer. Extreme weather conditions and customs security delays are outside of our control.

Please note: During the December peak period, deliveries for specific days or times cannot be guaranteed.

Please note we cannot deliver to PO Boxes or APO addresses.

INCORRECT DELIVERY ADDRESS / UNDELIVERABLE PARCEL

If an incorrect delivery address is provided or a parcel is returned to us as undeliverable, an extra postage charge will apply to send it again. If an incorrect delivery address is given or a package is undeliverable in a specific country, a refund will not be available and the box will either be abandoned or returned to sender.

CANCELLATIONS

Cancellations are only accepted before the order has been dispatched. If the order has been dispatched prior to cancellation the order will be deemed valid.

VOUCHER TERMS & CONDITIONS

All orders are subject to availability and confirmation of the order price.
Cupooch Gift Vouchers are a 1 use only voucher, after it is redeemed it cannot be used again and is deactivated. Each voucher entitles the holder to 1 Cupooch Gift delivered to their respective location. When the voucher code is entered in the checkout area, "FREE GIFT" will appear. The shipping price has been included in the price of the voucher. The price of the Cupooch will also be deducted. 

 We cannot accept responsibility for delays in delivery due to unforeseen circumstances eg; strikes, weather etc. We can not accept responsibility for delays in delivery due to customs activities in respective countries, neither we nor the delivery company have control of this. Every effort will be made to have your products delivered on the date (business day) you have requested but specific delivery times or dates cannot be guaranteed. As couriers require a signature, parcels cannot be left unattended.

COUNTRIES WE DO NOT DELIVER TO

All countries outside the Republic of Ireland and the United Kingdom. We will update you once the Europe and international shipping will be available. 

PAYMENT

At The Cupooch we accept Credit Card payment via stripe. The Cupooch reserves the right to amend the price of our products without notice.

OWNERSHIP AND RISK

Ownership and risk of damage in the items passes to the client upon delivery to the clients specified delivery address.

PRIVACY POLICY

At The Cupooch we are committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to Cupooch website and governs data collection and usage. By using The Cupooch website, you consent to the data practices described in this statement.

INFORMATION COLLECTION

The Cupooch collects and uses your personal information to operate The Cupooch  website and deliver the services you have requested. We may also use your information to contact you about other products or services The Cupooch have available. The Cupooch will not disclose any of your personal information without notice, only if required to do so by law.

REFUND POLICY

All orders are non refundable. In the event that an item is damaged during the shipping process feel free to contact us at info@cupooch.com and we will be happy to help you with any issues. Please contact us on info@cupooch.com if you have any other queries in relation to refunds. Evidence of any damaged item would need to be sent to The Cupooch via email or post within 14 days of the receipt of the package in order for a full investigation to take place. All sales offers and products range are subject to changes without warning and in the event that an item is not available, a substitute of the same value will be incorporated into the gift voucher.