Refund Policy

All orders are non-refundable.

If a purchased item is damaged during the shipping process feel free to contact us at and we will be happy to help you with any issues. Any damaged goods would need to be reported to us within 14 days of receipt of the package.

Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will be able to reconfirm your order at the correct price or be given a full refund of the price you paid. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

Please contact us at if you have any other queries concerning refunds or the information provided on the website.

Evidence of any damaged item would need to be sent to CuPooch via email or post for a full investigation to take place. All packaging gift boxes are subject to changes without warning and if a gift item is not available, a substitute of the same value will be incorporated into the gift box.